On notification, Install “Analyst” version from Other end users are warned to ensure that only a bona fide UoG analyst is given control.Īsk your team leader to raise a Supportworks call to “ITS Remote Support” team. SSD end users are restricted to connection from registered analysts.
Remember to close any connection when finished – see below. It is also possible to support non-SSD Windows PCs and Macs by asking the user to download & run a QuickSupport module. A limited number of concurrent connections is allowed under the licence. TeamViewer is a tool supported by IT Services, for remote support of end-user desktops it can operate to any part of the network including wireless connections, and to machines elsewhere on the Internet.Ī TeamViewer “host” module has been deployed (via SCCM) to every end-user SSD PC, so they are ready to connect. Use the supplied password to unpack.Remote support for IT staff TeamViewer version 10 - Instructions for Support Analysts Introduction Also, try updating to the latest version. If it still doesn’t work, uninstall TeamViewer and install it back. Right-click on the TeamViewer icon on your desktop, point to “Run as”, and then select Administrator.Ĭheck if it works. If it doesn’t, run TeamViewer as administrator. Run TeamViewer and see if this fixes the problem. If TeamViewer is not listed, click Browse, navigate to the installation folder of TeamViewer, select the main executable (for example, TeamViewer.exe), click Open, and then OK all through out.
Select TeamViewer from the list then click OK. To unblock TeamViewer from the Windows Firewall, click Start, Control Panel, Security Center, and then select Windows Firewall. You can fix this by allowing the program to pass through the Windows Firewall by adding it to the exceptions list. Here, it is possible that Microsoft Windows is blocking TeamViewer from accessing the internet. You normally get this problem when the program is being blocked by the operating system. Since “No connection to Master Server” is displayed on top the dialog box and the message says “Please check your internet connection”, this means the TeamViewer application cannot establish a connection to the internet. TeamViewer is not connecting to Master Server, how can i do?
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